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We are pleased to be able to offer most of our products to our international customers, but these
transactions are a little more complicated than shipping within the US. Here are some guidelines to how it
works:
1) Credit cards must be issued from a bank in the country where the product is being shipped, and we can
generally only ship to the credit card billing address that is registered for the card.
2) Shipping - We strongly recommend shipping all orders via International Airmail. This is a 14-21 day
service for most countries, and in our experience works very well most of the time. Most of our customers
do receive their orders within 2 weeks, though on rare occasions, it may take up to four weeks. If you have
not received your package within 21 days, please check with your postal carrier.
The primary advantage of Airmail is cost - the shipping cost is usually $7-$17, depending on the weight of
the shipment. We charge based on the value of your order.
Orders to Canada:
$0-$50 US Shipping: $7
$50US+ Shipping: $12
Other International Destinations:
$0-$50US Shipping: $12
$50US+ Shipping: $17
Please note that there may be a surcharge for very heavy shipments. When you place your order, we will
contact you if there will be additional shipping charges. Shipments to Canada will be charged at the
International rate, and the $5 discount will be credited back to your credit card. You must choose
International Airmail as the shipping option in order to be billed correctly for shipping.
3) Duty/Taxes: All international shipments are subject to duty and taxes, and all such charges are the
responsibility of the buyer. Duty/VAT is not always charged on Airmail shipments, unless the value is
high, but there is no guarantee on this. Duty, VAT, plus a processing fee are always charged on UPS
shipments. While exact amounts vary by country, duty and taxes are typically 20-30% of the purchase
price.
4) Orders can be shipped via UPS International, but the cost ranges from $37-$47 for the shipment, plus
there is always a processing/duty/VAT fee from UPS, which often runs an additional $20-$40 or as high as 30% of the merchandise value,
depending on the value of the shipment. Consequently, we recommend against using UPS, unless you
absolutely have to have an item quickly. UPS is normally a 1-2 business day service. PLEASE NOTE:
If you place an order to ship UPS of FedEx International, and you refuse delivery for ANY REASON,
the shipper will bill us for the shipment cost both ways, plus the duties and taxes. THIS CAN AMOUNT TO $200-300, OR MORE,
and we WILL DEDUCT THAT AMOUNT FROM ANY REFUND YOU HAVE COMING TO YOU FROM THE RETURN.
5) You can also send us a check to pay for merchandise. You must send an international money order
made out in US funds. If you want to do this, put the items you want to purchase in the shopping cart, and
go through checkout. You will have the opportunity to "pay via check sent by mail". If you select this
option, the system will reserve your goods for you for up to two weeks, while you send us a check.
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